The End of Call trigger fires once every time a call handled by your agent ends. It’s the most common trigger for post-call automation: sending a follow-up SMS, updating your CRM, or placing a callback.Documentation Index
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Configuration
Select the agent this trigger watches. The workflow fires once per completed call for that agent, regardless of outcome.Available variables
| Variable | Description |
|---|---|
{name} | Contact’s full name |
{first_name} | Contact’s first name |
{last_name} | Contact’s last name |
{phone_number} | Contact’s phone number |
{email} | Contact’s email address |
{summary} | AI-generated call summary |
{outcome} | Call outcome (e.g. interested, voicemail, do_not_call) |
{sentiment} | Call sentiment (positive, neutral, negative, frustrated) |
{duration} | Call duration in seconds |
{transcript} | Full call transcript |
{call_id} | Unique call identifier |
{start_time} | Call start time |
{agent_phone_number} | Phone number the agent used |
Use case
A lead says they’re interested but can’t talk. Wave Runner ends the call, the End of Call trigger fires, a Condition node checks that the outcome isinterested, and a Send SMS action sends a booking link within seconds.
Next steps
Actions
Choose what Wave Runner does after the trigger fires.