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The End of Call trigger fires once every time a call handled by your agent ends. It’s the most common trigger for post-call automation: sending a follow-up SMS, updating your CRM, or placing a callback.

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Configuration

Select the agent this trigger watches. The workflow fires once per completed call for that agent, regardless of outcome.

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Available variables

VariableDescription
{name}Contact’s full name
{first_name}Contact’s first name
{last_name}Contact’s last name
{phone_number}Contact’s phone number
{email}Contact’s email address
{summary}AI-generated call summary
{outcome}Call outcome (e.g. interested, voicemail, do_not_call)
{sentiment}Call sentiment (positive, neutral, negative, frustrated)
{duration}Call duration in seconds
{transcript}Full call transcript
{call_id}Unique call identifier
{start_time}Call start time
{agent_phone_number}Phone number the agent used

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Use case

A lead says they’re interested but can’t talk. Wave Runner ends the call, the End of Call trigger fires, a Condition node checks that the outcome is interested, and a Send SMS action sends a booking link within seconds.

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Next steps

Actions

Choose what Wave Runner does after the trigger fires.