End of call

The End of Call trigger fires once every time a call handled by your agent ends. It’s the most common trigger for post-call automation: sending a follow-up SMS, updating your CRM, or placing a callback.

Configuration

Select the agent this trigger watches. The workflow fires once per completed call for that agent, regardless of outcome.

Available variables

Variable	Description
`{name}`	Contact’s full name
`{first_name}`	Contact’s first name
`{last_name}`	Contact’s last name
`{phone_number}`	Contact’s phone number
`{email}`	Contact’s email address
`{summary}`	AI-generated call summary
`{outcome}`	Call outcome (e.g. interested, voicemail, do_not_call)
`{sentiment}`	Call sentiment (positive, neutral, negative, frustrated)
`{duration}`	Call duration in seconds
`{transcript}`	Full call transcript
`{call_id}`	Unique call identifier
`{start_time}`	Call start time
`{agent_phone_number}`	Phone number the agent used

Use case

A lead says they’re interested but can’t talk. Wave Runner ends the call, the End of Call trigger fires, a Condition node checks that the outcome is interested, and a Send SMS action sends a booking link within seconds.

Next steps

Actions

Choose what Wave Runner does after the trigger fires.

CampaignStart a workflow when a contact enters a campaign.

Get Started

Agents

Conversations

Campaigns

Workflows

Integrations

Account & Billing

Configuration

Available variables

Use case

Next steps

Actions

​Configuration

​Available variables

​Use case

​Next steps

Actions

Configuration

Available variables

Use case

Next steps