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Workflows automate the actions that follow an event. Build a sequence of steps in the Composer — send an SMS, update your CRM, place a follow-up call, wait, branch on outcome — and Wave Runner runs it automatically every time the trigger fires.

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What you can automate

Post-call follow-up

Send a personalized SMS after every call using the contact’s name, call summary, or appointment details.

CRM updates

Create or update contacts and deals in HubSpot or GoHighLevel the moment a call completes.

Triggered outbound calls

Respond to a new lead from Facebook or HubSpot by placing an AI call within seconds of the event.

Conditional branching

Route contacts down different paths based on call outcome, sentiment, or any variable value.

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Workflow statuses

StatusMeaning
DraftSaved but not running. The workflow does not execute even if the trigger fires.
ActiveLive. Wave Runner executes the workflow automatically when the trigger condition is met.
PausedTemporarily suspended. The workflow is preserved but will not run until you resume it.

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Next steps

Build a workflow

How to use the Composer canvas to build and deploy a workflow.

Triggers

Every trigger type available and how to configure each one.

Actions

Every action node available and its configuration options.

Variables

Insert dynamic call data, contact info, and appointment details into your steps.