Who Wave Runner is for
Wave Runner is designed for three types of users:- Agencies that need to offer AI voice services to clients under their own brand, with separate workspaces and usage controls per client.
- Sales teams that want to run outbound calling campaigns, qualify leads automatically, and sync outcomes into their CRM without manual effort.
- Business operators that need inbound AI coverage: appointment scheduling, customer service, or lead capture running around the clock.
Core capabilities
AI Phone Agents
Build and deploy AI voice assistants that handle inbound and outbound calls. Configure the voice, personality, language model, and knowledge base for each agent.
Outbound Campaigns
Run automated dialing campaigns against your contact lists. Track dials, pickups, outcomes, and sentiment in real time as the campaign runs.
Workflow Automation
Use the visual Composer to build post-call automations: send an SMS, update your CRM, book a follow-up, or branch on call outcome. No code required.
CRM and Contacts
Import contacts via CSV, organize them into lists, tag them from workflows, and track every interaction. All contact activity is linked to call and SMS history.
SMS Conversations
Send and receive SMS tied to contact records. AI-driven SMS replies let your agents follow up after calls automatically.
White-Label Platform
Deploy Wave Runner under your own brand: custom domain, logo, and color scheme. Resell the platform to clients with full workspace isolation.
Key use cases
Appointment setting: Your AI agent calls prospects, qualifies interest, checks your calendar, and books meetings directly. A post-call workflow can confirm the booking by SMS and update your CRM in the same step. Outbound sales: Launch a campaign against a contact list and let the AI handle the first conversation. Agents extract structured data from every call: name, company, sentiment, outcome. Your team only spends time on warm leads. Customer service: Inbound callers are handled by an AI trained on your knowledge base. Common questions get answered immediately. Complex issues are escalated with a full call summary. Lead follow-up: Connect Wave Runner to Facebook Lead Ads or HubSpot so new leads trigger an immediate AI call, before they go cold.How workspaces work
Every resource in Wave Runner lives inside a workspace: your assistants, campaigns, contacts, and workflows. You can create multiple workspaces to separate teams, clients, or use cases. Agency accounts can manage client workspaces independently, each with its own minute allocation, members, and credentials.If you are on a white-label plan, you can activate your own custom domain and branding from Settings → Workspace → Whitelabel.
Next steps
Ready to get up and running? The quickstart walks you through creating your account, setting up your first workspace, building an AI assistant, and making your first call.Quickstart
Go from sign-up to your first AI call in under 15 minutes.