Model tab
The Model tab defines how the agent thinks, speaks, and behaves on calls. Opening greeting The first thing the agent says when a call connects. Write it the way a person would say it: “Hi, this is Alex from Riverside Dental. How can I help you today?” Agent instructions The system prompt. Write in plain language and be specific:- Who the agent is and what it is trying to accomplish
- What to do when the caller is interested, hesitant, or asks to speak to a human
- Any scripts, objection handling, or escalation rules
| Setting | Options |
|---|---|
| Language | English, Spanish, Portuguese, French, German, Dutch, Italian, Hindi, Chinese, English & Spanish |
| Voice | Varies by provider. Click the play button to preview before selecting. |
| Speed | Slider from 0.5× to 2.0×. Default is 1.0×. |
| Response style | Focused, Balanced, or Creative (see Voice settings) |
| Knowledge base | Attach an existing knowledge base or leave as None |
| Calendar integration | Connect Cal.com to enable live appointment booking |
| Who speaks first | Agent speaks first, or wait for the caller |
| Setting | Description |
|---|---|
| End call message | What the agent says before hanging up |
| Idle messages | Phrases used when the caller goes silent |
| Max idle messages | How many idle messages before the call ends automatically |
| Idle timeout | Seconds of silence before sending an idle message |
| Maximum call duration | Automatically end calls after this many minutes |
Analysis tab
The Analysis tab controls what the agent captures and evaluates after every call. Call summary Always on. The agent writes a plain summary after each call. Leave the prompt blank to use the default, or write a custom prompt to focus on what matters to you. Success evaluation Toggle on and write a specific success condition. The agent scores each call as successful or not based on your definition. Data capture Add structured fields the agent extracts from every call:- Preset fields
- Custom fields
Click Common fields to add ready-made presets: First Name, Last Name, Email Address, Phone Number, Appointment Set, Budget, Follow Up Needed, Interest Level, Call Outcome.
Advanced tab
Phone number Select the Twilio number this agent answers. If no numbers appear, import them first under Agents → Phone Numbers. Call behavior| Setting | Description |
|---|---|
| Voicemail detection | Leaves a custom message if the call reaches an answering machine |
| Background sound | Ambient audio during calls: Off, Office — Standard, Office — Quiet, Office — Busy, White Noise |
| Date & time format | US-based (1pm, Feb 17) or International (13:00, 17 Feb) |
Only cold transfer is available. Warm transfer is coming soon.
- HIPAA compliant — Enterprise plans only. Enables secure handling of protected health information.
- Audio recording — Records all calls. Accessible from the call history.
Saving and deleting
Click Save in the top-right corner. The agent is live immediately. If you assigned a phone number, it answers calls from that moment. To delete an agent, scroll to the bottom of the editor and click Delete Agent. Wave Runner permanently deletes the agent and all its data. This cannot be undone.Next steps
Voice settings
Detailed guide to voice, language, speed, and response style.
Knowledge base
Give your agent documents to reference during calls.