Skip to main content
Agents are the AI voice assistants that handle your calls. Each agent follows your instructions, speaks in the voice you choose, and captures the data you define after every conversation. Build one agent or dozens — each one is independent and configurable.

​
What an agent does

Handles inbound calls

Answer calls 24/7, respond to questions from your knowledge base, and transfer to a human when needed.

Runs outbound campaigns

Dial contact lists automatically, deliver your script consistently, and log outcomes for every call.

Books appointments

Connect your Cal.com calendar and let the agent book, confirm, and reschedule in real time.

Qualifies leads

Ask qualifying questions and capture structured data: budget, timeline, interest level, contact details.

​
How to set up an agent

1

Create

Go to Agents in the navbar and click New Agent. Give it a name.
2

Configure

Work through the three tabs: Model (prompt, voice, language), Analysis (data capture, call scoring), and Advanced (phone number, transfer rules, recording, web widget).
3

Assign a phone number

On the Advanced tab, select a Twilio number from the dropdown. The agent answers every inbound call to that number the moment you save.
4

Test

Make a test call to confirm the greeting, voice, and instructions work. Adjust and save. Changes take effect immediately.
You need a Twilio account and at least one imported phone number before you can assign a number to an agent. Import numbers under Agents → Phone Numbers.

​
Next steps

Create an agent

Full walkthrough of every setting in the agent editor.

Voice settings

Choose a voice, language, and speaking speed.

Knowledge base

Give your agent documents to reference during calls.

Conversations

View transcripts, recordings, and call outcomes.