Skip to main content
Every call appears as a record inside the contact’s conversation thread.

Transcript

Wave Runner transcribes every call automatically, labeled by speaker. Click to read inline or open it in full.

Summary

Wave Runner generates a short summary after every call: what was discussed, key moments, and how it ended.

Outcome

The result of the call: Booked Appointment, Qualified, Not Qualified, Spam, Escalated, or Call Dropped. Your assistant sets this based on what happened during the conversation.

Captured data

The information your assistant pulled from the call — name, company, email, appointment status, and any custom fields — appears here. This is the same data that flows into your workflows and CRM.

Recording

Click Load recording to play back the call audio. Recordings load on demand.
Transcripts generate automatically after every call. Nothing to enable.

Next steps

Workflows

Use call outcomes and captured data to trigger automations.

Assistants

Configure what your assistant captures and how it sets outcomes.