Contact statuses
Every contact has one of three statuses that controls whether the agent will call them.Active
The contact can be included in campaigns. Default status for new contacts.
Inactive
Excluded from campaign dialing but remains in your contacts.
Do not call
Wave Runner never dials a do-not-call contact, even if they appear in a campaign’s contact list.
Create a contact list
Add contacts manually
Fill in the details
Enter the contact’s first name, last name, phone number, and email. Phone number is required.
Import contacts from a CSV
- Quick upload
- Upload into a list
Click Upload CSV in the contacts toolbar and select your file. Wave Runner imports all valid rows and saves the file as a CSV import. Select it as a contact source when creating a campaign.
CSV format
Your file must have a header row. Recognized column names:| Column | Required | Notes |
|---|---|---|
first_name | Yes | Also accepts: firstname, first, fname |
last_name | No | Also accepts: lastname, last, lname |
phone | Yes (if no email) | Also accepts: phone_number, telephone, mobile |
email | Yes (if no phone) | Also accepts: email_address |
status | No | active, inactive, or do-not-call. Defaults to active |
do_not_call | No | true or 1 marks the contact do-not-call on import |
Wave Runner normalizes phone numbers automatically. Formats like
07911123456, +44 7911 123456, and 4407911123456 all import correctly.Search and filter contacts
- Search — type a name, email, or phone number to filter in real time
- List filter — click a list chip to show only contacts in that list
- Status filter — filter by active, inactive, or do-not-call
- Sort — sort by name, date added, or status
Contact details
Click any row to open the contact’s detail panel. From here you can edit the name, phone, email, list assignment, and status, or delete the contact.Bulk delete
Select contacts using the checkboxes in the table, then click Delete selected in the toolbar.Launch a campaign from Contacts
When you have a list selected in the filter bar, a Create Campaign button appears next to the list chips. Clicking it opens the new campaign dialog with that list pre-selected.Delete a CSV import
Hover over a CSV file in the imports section and click the delete option. If the file is being used as the contact source for an active campaign, Wave Runner warns you before proceeding.Next steps
Create a campaign
Run outbound calls against your contact list.