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Workspaces are self-contained environments inside your Wave Runner account. Each workspace has its own assistants, campaigns, contact lists, workflows, and credentials — nothing leaks between them. You can create multiple workspaces to separate clients, business units, or use cases, and grant each team member exactly the access they need.

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Workspace types

Simple workspace

The standard workspace type. Use it to organize assistants and campaigns for a single team or project. All plans include at least one simple workspace.

Agency workspace

Available on the Enterprise plan. An agency workspace can own and manage client sub-workspaces, letting you operate a multi-client setup from a single account.

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Creating a workspace

1

Open Settings

Go to Settings and click the Workspace tab.
2

Create a new workspace

Click Create Workspace, enter a name, and choose the workspace type (Simple or Agency, depending on your plan).
3

Configure workspace details

Optionally set a description and assign a minute budget from your account pool. You can adjust this later from the Billing page.
4

Save

Click Save. Your new workspace is ready. Use the workspace switcher in the top navigation to move between workspaces.

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Inviting team members

Workspace invitations are sent by email. Before you can invite someone, you need to configure your SMTP credentials in Settings → Integrations.
1

Go to Workspace members

In Settings → Workspace, open the Members section.
2

Enter the email address

Type the team member’s email and choose their role.
3

Send the invitation

Click Invite. The recipient receives an email with a link to accept.
4

Manage pending invitations

Pending invitations appear in the members list. You can resend or cancel them at any time. Only workspace owners and admins can invite members.
Invitations expire after 7 days. If a recipient misses the deadline, resend the invitation from the pending list to generate a fresh link.

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Roles and permissions

Each workspace member is assigned exactly one role. Roles are hierarchical — higher roles include all permissions of the roles below them.
Full access to everything in the workspace, including billing, white-label settings, and the ability to delete the workspace. The account creator is the owner by default. There is one owner per workspace, and their role cannot be changed by other members.
Can manage members (invite, remove, change roles), create and edit assistants, deploy workflows, run campaigns, and view all data. Cannot access billing or white-label settings.
Can create and manage campaigns and contacts, including importing CSV files and applying tags. Cannot manage members, edit assistants, or deploy workflows.
Can use campaigns and view call data and conversation history. Cannot make structural changes to the workspace.
Read-only access. Can browse dashboards, call history, and analytics, but cannot take any action.
Assign the Viewer role to stakeholders who need reporting access without the ability to touch campaigns or assistants.

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Switching between workspaces

Click the workspace name in the top navigation bar to open the workspace switcher. Select any workspace you belong to — the dashboard, assistants, campaigns, and contacts all update to reflect the selected workspace’s data instantly.

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Accepting a workspace invitation

When you receive an invitation email, click the Accept Invitation link. You will be taken to the Wave Runner sign-in page if you are not already logged in.
You must sign in with the same email address the invitation was sent to. Attempting to accept with a different account will result in an error.
Once you sign in, your membership is confirmed and you are redirected to the workspace automatically. You do not need to take any further steps.

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Removing a member

Workspace owners and admins can remove members at any time from Settings → Workspace → Members. Members can also remove themselves from a workspace. The workspace owner cannot be removed by other members.