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The Wait action pauses the workflow for a duration you set before moving to the next node.

Configuration

FieldRequiredDescription
DurationYesHow long to wait
UnitYesSeconds, minutes, hours, or days

Use case

An End of Call trigger fires when a call ends with no answer. A Wait node pauses for 30 minutes, then a Call Lead node dials again. If there’s still no answer after two attempts, a Send SMS action sends a text instead.

Next steps

Call Lead

Use Wait before a Call Lead to space out retry attempts.