The Router action splits the workflow into multiple branches, each with its own condition. Use it when you need more than two paths.Documentation Index
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Configuration
Add a branch for each path. For each branch:- Label — a name for the branch (e.g. “Interested”, “Voicemail”, “Not interested”)
- Condition — a variable, operator, and value (e.g.
{outcome}equalsinterested)
Supported operators
| Operator | Description |
|---|---|
equals | Exact match |
not_equals | Does not match |
contains | String contains value |
not_contains | String does not contain value |
Use case
After a Call Lead action, a Router splits contacts into three paths based on{outcome}:
- Interested → HubSpot creates a deal
- Voicemail → Wait 30 minutes → Send SMS follow-up
- Do not call → workflow ends with no further action
Next steps
Condition
Need just two branches? Condition is simpler for true/false logic.