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The Send SMS action sends an SMS to the contact using your connected phone number.

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Configuration

FieldRequiredDescription
ToYesRecipient phone number. Defaults to {phone_number}
Message bodyYesThe text to send. Supports variables via the variable picker
Keep messages under 160 characters to avoid carrier splitting. Variable values count toward the limit at their resolved length.

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Variable support

Use the variable picker in the message body to insert dynamic values. Examples:
  • Hi {first_name}, here's your booking link: ...
  • Call summary: {summary}
  • Your appointment is confirmed for {appointment.start_time}
See Variables for the full list.

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Use case

An End of Call trigger fires when a call ends with a voicemail outcome. The Send SMS action sends: “Hi , we tried to reach you. Reply here or book a time: [link].” The contact gets a personal follow-up without any manual work.

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Next steps

Variables

See every variable available for SMS message bodies.